JobStatus

Description

These are the various states a job may be in, as it moves through its life cycle in response to events occuring. The job states are closely related to the JobStatusEvent that immediately proceed them.

A job moves through the states in this order : UNASSIGNED > ASSIGNED > DISPATCHED > RECEIVED > ACCEPTED > ENROUTE > STARTED > PRE_SIGNOFF > COMPLETED

A job may only progress forward through these states, never backwards, excepting the following special circumstances:

• At the STARTED stage, it may be placed into ON_HOLD state for a break or other reason, and resumes back to the same STARTED state.

• A job may be recalled from the field worker after it has been ACCEPTED, or the worker is ENROUTE, and optionally may be forced if the field worker has already reached the STARTED state, whereby the job will be removed from the field worker, and return to ASSIGNED state, ready to be dispatched to the same, or another, field worker.

• A job may be REJECTED by a field worker rather than ACCEPTED, in which case the job returns to UNASSIGNED state, ready to be ASSIGNED and DISPATCHED to another field worker.

Fields

The data fields of this object.

Name	Type	Description
ACCEPTED	String	The job has been accepted by the field worker.
ASSIGNED	String	The job has been assigned to a particular field device, but has not yet been dispatched.
COMPLETED	String	The job has been completed by a field worker.
DISPATCHED	String	The job has been dispatched out to a field device/worker.
ENROUTE	String	The field worker is enroute to the job.
ON_HOLD	String	The job has been placed on hold.
PRE_SIGNOFF	String	The job has been progressed to the point where the job has been finished, but has not yet been signed off.
RECEIVED	String	The job has been received by the field device of the field worker.
STARTED	String	The job has been started by the field worker.
UNASSIGNED	String	The job has been created on EService, but has not been assigned to a field worker yet.